Returns Policy
Auburn in Love is committed to customer satisfaction. If you are unhappy with a product or service you receive, please contact us at hello@auburninlove.com.au, so we can work with you to resolve the issue as quickly as possible.
Incorrect or faulty goods
We offer a 14-day return window upon receipt of you order where we will happily exchange or provide store credit, Auburn in Love does not offer a refund in the case that a customer has changed their mind. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at hello@auburninlove.com.au.
Change of Mind
We will kindly exchange or provide store credit for change of mind on purchases, but not a refund. Simply let us know within 14-days of receiving your order. The cost and arrangement of return postage will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt.
For any returns that are not faulty or damaged, our item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds, replacements, or store credits will be issued only once the returning item has been received and processed.
Gift Vouchers
Gift vouchers cannot be refunded.
Please contact us at hello@auburninlove.com.au for returning any items,
postal address will be provided through contact.
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Late or Missing refunds
If you have not received a refund that has been processed, first check your bank account again.
Contact you bank, as it might take some time for refund to be processed.
If you have gone through these steps and still have not yet received your refund, please contact us at hello@auburninlove.com.au.